Last Updated: October 2026
At Jeju India, we strive to ensure your complete satisfaction with every purchase.
This policy outlines the terms for cancellations, returns, and refunds in accordance with the
Consumer Protection Act, 2019 and Indian e-commerce regulations.
1. Order Cancellation
- Orders can be cancelled before shipment at no charge.
- Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery.
- To cancel, visit My Orders or contact us at support@jejuindia.com.
2. Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, in original packaging, and with all tags attached.
- Items marked as "Non-Returnable" (e.g., personal care, opened skincare products) cannot be returned for hygiene reasons.
- Damaged or defective products can be returned regardless of category — please share photos within 48 hours of delivery.
3. Refund Process
- Refunds are initiated within 5-7 business days after we receive and inspect the returned product.
- Refunds are credited to the original payment method (UPI, card, net banking via Razorpay).
- COD orders are refunded via bank transfer — you will be contacted for bank details.
- Shipping charges are non-refundable unless the return is due to our error (wrong item, damaged product).
4. Exchange
We currently do not offer direct exchanges. To get a different product, please return the original item for a refund and place a new order.
5. Need Help?
