Last Updated: October 2026

Jeju India ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or use our services, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and other applicable laws.

1. Information We Collect

We collect the following types of personal data:

• Identity Data: Name, email address, phone number, and profile photo.
• Delivery Data: Shipping addresses, pincode, city, state, and country.
• Transaction Data: Order details, payment method (processed securely via Razorpay), and invoice records.
• Technical Data: IP address, browser type, device information, and cookies.
• Usage Data: Pages visited, search queries, products viewed, and interaction patterns.
• Communication Data: Contact form submissions, chatbot interactions, and support queries.

2. How We Use Your Data

We process your personal data only for lawful purposes, including:

• To process and fulfil your orders, including shipping via Shiprocket.
• To verify your identity and manage your account.
• To process payments securely through our payment gateway partner (Razorpay).
• To send transactional emails (order confirmations, shipping updates, password resets).
• To improve our website, products, and customer experience.
• To comply with legal obligations and prevent fraud.

3. Data Sharing & Third Parties

We do not sell your personal data. We share data only with:

• Razorpay — for processing payments (subject to Razorpay's Privacy Policy).
• Shiprocket — for order shipping and delivery tracking.
• Brevo (SendInBlue) — for transactional email delivery.
• Google — for OAuth sign-in (only if you choose Google login).
• Law enforcement — when required by law or court order.

4. Cookies & Tracking

We use cookies to maintain your session, remember your preferences, and improve your browsing experience. You can manage cookie preferences through the cookie consent banner or your browser settings. Disabling essential cookies may affect website functionality (e.g., cart and checkout).

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Order and transaction records are retained for 7 years for accounting and legal compliance. Upon account deletion, your personal identifiable information is anonymised immediately, while transaction records are retained in anonymised form.

6. Your Rights (under DPDP Act, 2023)

You have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Update or correct inaccurate data via your Account Settings.
• Erasure — Delete your account and personal data via Account Settings → Delete Account.
• Withdraw Consent — Opt out of marketing communications at any time.
• Grievance Redressal — Contact our Grievance Officer (details below).

7. Data Security

We implement industry-standard security measures including encrypted password storage (bcrypt), HTTPS encryption, CSRF protection, secure webhook signatures, and input validation to protect your data from unauthorized access.

8. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact & Grievance Officer

For any privacy-related questions, data requests, or grievances, please contact: